Privacy Policy

Last updated 10 July 2026

1. Who we are

Clinic 8, 233 High Street, Rochester, Kent, ME1 1HQ. You can contact us about your data at hello@clinic8.uk or on 07926 869958.

2. The information we collect

• identity and contact details (name, telephone number, email address);
• booking and enquiry details submitted through our website form, Fresha, WhatsApp, telephone or email;
• health information relevant to your treatment (medical history, medications, allergies) — this is “special category” data;
• treatment records, consent forms and before/after photographs;
• payment information, which is processed by our booking and payment providers.

3. How we use it, and our lawful bases

We use your information to provide and record your care, to manage bookings and payments, to respond to your enquiries, to meet our legal and professional obligations, and — only with your separate consent — to send you marketing. Our lawful bases are the performance of a contract with you, our legitimate interests in running the clinic, compliance with our legal obligations, and, for health information, your explicit consent together with the provision of health care (UK GDPR Article 9).

4. Who we share it with

We share your information only where necessary: with our booking system (Fresha) and our IT and communications providers acting as our processors; with a pharmacy or prescriber where treatment requires it; with our clinical-waste contractor; and, where relevant, with our insurer or a regulator. We never sell your data. Where a provider processes data outside the UK, we ensure appropriate safeguards are in place.

5. How long we keep it

Clinical records are kept for at least 8 years after your last treatment, in line with professional guidance. Enquiry and marketing information is kept only for as long as it is needed.

6. Your rights

You have the right to access your data; to have it corrected or erased; to restrict or object to how we use it; to data portability; and to withdraw consent at any time. To exercise a right, email us at hello@clinic8.uk.

7. Marketing

We only use your details for marketing, or use your photographs, with your separate, specific consent. You can withdraw that consent at any time without affecting your care.

8. Cookies

Our website’s use of cookies is explained in our Cookie Policy.

9. Complaints

If you are unhappy with how we handle your data, please contact us first so we can put it right. You also have the right to complain to the ICO at ico.org.uk or on 0303 123 1113.